Changes / Cancellations / Exchanges / Returns
We take steps to insure that your purchase is correct and complete prior to processing. If the customer changes the address of delivery after the order has been shipped there will be a minimum of $100.00 change of address fee charged in addition to any other shipping fees assessed. If the order is cancelled following receipt of payment there will be a 15% restocking fee. If the order is cancelled after the shipment has been placed in transit there will be a 25% restocking fee and the buyer will be responsible for all shipping costs. If you have placed an order that you wish to return, exchange or cancel within these parameters, please contact Customer Service at firstname.lastname@example.org. After 14 days of delivery, Sobe Kitchens cannot accept returns under any circumstances.
In light of that, we take steps to make sure your purchase arrives safely and without damage. Our cabinets are shipped unassembled in cartons, except where customers have selected the option to ship assembled* (additional cost may apply). We take pride in the craftsmanship of our products and each shipment is carefully inspected before leaving our distribution center. Unfortunately, the unexpected does sometimes happen. So we make it easy for you to reach a fast resolution.
Buyer is responsible for inspecting all products immediately upon delivery, and indicating any damage or missing items on the drivers delivery receipt at the time of delivery.
As the driver unloads your shipment, buyer must review the received items to check for obvious external damages and/or missing items. All item codes referencing the damaged and/or missing items must be noted on the driver's delivery receipt. A note by each item code must indicate if it is missing or damaged and, if damaged, what is the nature of the damage. The buyer must contact our office within 7 calendar days of delivery to report any damages and/or missing items that were noted on the driver's packing slip.
Authorized signature upon delivery indicates all items were received and in good condition with no obvious external damage and confirms acceptance of all current warranties and policies set forth by SobeKitchens.com.
Within 7 calendar days of delivery, the buyer must open the items contained in the shipment and further review the merchandise to determine any concealed damages. Concealed damage must be reported to Sobe Kitchens within 7 calendar days of delivery. Customer will receive equivalent replacement parts for all damages reported according to the guidelines stated above. Please note that we may request for you to email/send pictures of damaged or defective merchandise.
*Due to the personalized nature of assembled items, Sobe Kitchens does not offer refunds or cancellations for assembled items. In the event your item(s) arrives damaged or defective, we will happily provide at no additional cost an exact replacement for all damages reported according to the guidelines stated above.
**Claims not documented as stated herein will not be honored.
SobeKitchens.com attempts to be accurate in its product descriptions. However, SobeKitchens.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, or for any other claims, your sole remedy is to return the product in unused condition within the above stated parameters.
Disclaimer: In the Milan Cherry collection, the color of the cabinet boxes, panels, filler and moldings may vary slightly from the color of the doors and drawer faces. Upon purchase of Milan Cherry products, the customer confirms they understand returns due to this stated color variation will not be allowed and agrees that this color variation is acceptable.
Verbal offers of any kind, by phone or in person, are not binding unless supported in writing and signed by a Sobe Kitchens representative. Additionally, we do not guarantee any assertions or promises made about products or services which are or may be different from or contradictory to what is specifically stated herein and/or on the Sobe Kitchens website unless supported in writing and signed by a Sobe Kitchens representative.
Generally our cabinets are in-stock, but backorders of items may occur. The customer agrees to wait a reasonable amount of time to receive back order items.
Delivery timelines are not guaranteed and may change due to unforeseen circumstances. As such, Sobe Kitchens will not be responsible for any charges, fees or other extraneous cost the buyer incurs including,but not limited to: cost for meals or replacement food items, time away from work, and/or fees from Home Owner Associations, contractors or any other such entity as it pertains to an agreement or contract entered into between the buyer and such 3rd party.
Delays of shipment incurred as a result of customer requests will be subject to a storage fee of $100 beginning after 30 days to be charged every 30 days. This fee is not pro-rated.
We are committed to protecting your privacy. The information you enter on our site is held in confidence and is used solely to process your order and to improve your shopping experience. We do not sell, trade, or rent your personal information to others. This privacy statement discloses how the information you provide is used and protected.
When an order is placed your personal information and credit card information is safe. That’s because we’ve taken steps to ensure a secure and superior shopping environment. We use secure socket layer (SSL) encryption technology that protects the transmission and storage of your credit card information. We are PCI DSS qualified.
Our cabinetry carries a 5 year limited warranty with a lifetime warranty on door hinges and drawer runners. Sobe Kitchens warrants to the original purchaser that all cabinetry supplied by Sobe Kitchens will be free from defects in material and workmanship under normal use and service for five (5) years from the date of purchase. (Proof of Purchase required).
This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, un-reasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.
If the product exhibits such a defect, please contact email@example.com to submit your claim. Sobe Kitchens will provide replacements parts only. Repaired or replaced items carry only the unexpired portion of the original warranty. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied.
Sobe Kitchens offers a variety of different promotions throughout the year. One promotion per order is allowed; promotions can not be combined.
Shipping charges calculated in the shopping cart, as well as our free shipping promotions apply only within the contiguous United States. For shipping outside the contiguous United States we will provide a quote for the best shipping option based on rates from several different shipping companies.
1- Free shipping is assessed based on the purchase amount of each order shipped. If a customers initial order qualifies for free shipping but subsequent orders (even if related to the initial order) do not, the subsequent orders WILL include a shipping charge.
2- Delivery charges (whether shipping is paid or qualifies for free shipping) do not include inside delivery. For Local Delivery provided directly through Sobe Kitchens, excluding customers with installation, the charge is $60.00. For inside delivery where service is provided through a third-party freight company, the charge is $100.00
3- If a customer's purchase amount initially qualifies for free shipping but after a change to the order the new purchase amount falls below the free shipping threshold, a shipping charge WILL be added.
4- Sales taxes and assembly charges are NOT included in the amount required to qualify for free shipping.